Refund policy

30-Day Money-Back Guarantee
At HLWellnessUk, we strive to offer a smooth and reliable shopping experience. If you’re not fully satisfied with your Herbalife purchase, you can request a return within 30 days of delivery for a refund or exchange.

To start a return, please contact us to request a Customer Refund Form. We’ll provide you with all the return instructions and the correct return address. The completed form must be included with your returned item.

Product Exchanges
We offer exchanges on Herbalife nutrition and personal care products within 30 days of delivery.
To request an exchange, simply get in touch with our customer support team—we’ll guide you through the process.
For approved exchanges, return shipping costs are covered by HLWellnessUk.

Damaged or Faulty Items
If your order arrives damaged or defective, please contact us within 30 days of delivery.
Once confirmed, we’ll send a replacement at no extra cost and arrange the return of the faulty item.

Lost or Stolen Returns
HLWellnessUk is not responsible for returned parcels that are lost or stolen during transit.
We recommend using a tracked and insured shipping service and keeping proof of delivery when returning items.

Refunds & Processing Times
After your return is received at our warehouse, refunds or exchanges are typically processed within 2 business days.
Please allow a short time between delivery and confirmation of receipt.